A global pharmaceutical company with high volumes of scientific talent moves struggled with early assignment failures linked to family adjustment, not job performance. They partnered with RELONXT to redesign destination services around the employee journey, not just the logistics checklist.
Before: transactional support
Previous destination services focused on home search only, with limited family orientation and no structured follow-up after arrival. Employees reported feeling abandoned once the initial tour ended.
After: journey-based support
We introduced pre-arrival family briefings, school search for all relocating dependents, 30- and 90-day check-ins, and a dedicated consultant for the first six months. Support tiers were matched to assignment length and family size.
Results
- 28% improvement in assignment completion rates
- Time-to-productivity reduced by an average of 19 days
- Family satisfaction scores increased from 72% to 91%